Need to return or exchange a puzzle? It’s easy. Call us at (334) 583-0218 or contact support to request a Return Authorization Number.
Unopened Items returned within 365 days of receipt are eligible for a refund for all Union Trade shoppers.
- Shipping charges are non-refundable.
- To make returning your item easier, we will email you a shipping label and deduct the return label cost when we process your refund. (Domestic USA Only)
- Union Trade does not charge a restocking fee.
- If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit. Please contact our customer support team to ensure your return is as smooth and expedited as possible.
- We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Refunds are processed within 24 hours of receiving your return and will be credited without the original shipping charges.
- Damaged/Defective items: Contact us and we will work out a resolution
- Undeliverable packages: Any package returned as undeliverable to Union Trade will be refunded less shipping costs to the original method of payment.
- When we ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. We do this to reduce puzzle fraud as it does happen.